Launching this month is our dedicated ‘Customer Care Team’. Headed up by the newly appointed ‘Customer Care Manager’ – Ashleigh Allman, the customer aftercare team will be responsible for providing a direct line of contact should there be any issues with a project once Applebridge teams leave a site. The team will undertake all elements of Investigating and resolving issues.
Creating strong customer relations has always been paramount to the Applebridge mission, the aim of the Customer Care Team is to provide full accountability and to further increase confidence in all the services provided by the Applebridge Family.
“In the past customers have had issues with knowing who to contact after Applebridge teams have left the site, we wanted to provide a quality service that could really support customers even after the concluding stages of a project.” – Group Operations Director Andy Ray
Though a new division, we have stuck to our core principle of ‘staff progression’ developing existing staff to bring a strong level of experience to the team, this includes both team manager Ashleigh who has been with Applebridge since 2018, and customer Care Coordinator – Corrine who joined us early last year whilst working towards a groundwork Apprenticeship.
Over the next few months, the team will be visiting all of our customers to introduce themselves.
“We are really eager to introduce ourselves and start to build vital relationships, we look forward to meeting you all soon!”– Ashleigh Allman
We are pleased to announce that our new charity of the year for 2022 is The Ellen Timney Foundation. This is a registered charity set up in memory of Ellen, to help support underprivileged children in the North East.
Run entirely by volunteers, the foundation was set up by Jane Timney in celebration of the life of her mother Ellen Timney who was diagnosed with breast cancer in 2006 and sadly passed away 6 years later. Renowned for helping those around her, the Foundation was set up to remember and to continue the acts of kindness that Ellen was so well known for. The charity works with social workers and professionals to provide support for underprivileged children in the North East of England.
The Ellen Timney foundation came highly recommended to Applebridge by Remembering Rebecca (Applebridge’s Charity of 2020/21) and was chosen by the board of directors from a shortlist of charities.
A local Yorkshire school has received a donation of 200 playground mats to build a sensory garden for their autistic pupils.
Pudsey Waterloo Primary School in Leeds received the mats in summer 2020 from ZTL, a construction company whose ethos is ‘finding purpose for all used materials’.
Kris Kirk, an operator at ZTL recycled the mats to the Leeds school, where his partner Lisa worked as a Teaching Assistant.
The school were delighted with the donation which will improve the school’s sensory garden which is undergoing construction. This will be an essential outdoor space for pupils with autism to work, play, socialise and rest safely when the school re-opens following lockdown restrictions. The donation has also allowed the school to focus on investing money into specialist equipment to aid the children’s learning and development.
Matt Exley, the Director of ZTL said:
“When Kris approached me about the sensory garden, I just knew it was cause that ZTL had to get involved with. It was a huge team effort to get the mats from the storage location to the school, but I am delighted we have been able to recycle them for use within a project as important as this one.”
ZTL are part of the Applebridge Family which are a collection of businesses serving the construction industry. Applebridge Family were recently awarded Outstanding Charity Support by Small to Medium Sized Companies at the 2020 North East Charity Awards, for their outstanding commitment to helping local communities and families in need.